Production errors like: Wrong Style, Wrong color, would apply as changes without cost for the clients. The garment would set into production and would be delivered to the client between 5 to 10 business days within the US.
In the case of a production error, the customer is required to submit a video on our live chat showing the issue they are having. If the garment is running dye please submit photos within the first 24 hours in order to have this issue resolved.
Incorrect measuring does not qualify as a production error and a remake, exchange or refund will be denied. If the issue is considered a production error, we will evaluate the issue, we will then set the client up in our return center. The client will be offered a remake and told to return the incorrect garment to us.
— Your return merchandise must be unworn, in original condition with tags attached.
— Merchandise that has been worn, used, altered, or damaged will not be accepted.
— Pack the item(s) along with all accessories and packaging.
If any tags, box, or accessories is missing, the return will be denied.
The client is set to submit the garment to the store, once we get the garment and check that it is without damage and use we proceed with the production of the new one. If the garment does not get in proper conditions Kristina Jonelle will no longer be able to produce a new one. Since this is a critical aspect the client must notify this in the firsts 24 hours after receiving the package.
Our products are considered luxury, and we want to maintain clean and quality products for all clients. Unfortunately, if your Kristina Jonelle product shows any form of marks or stains, we will be unable to accept your exchange, and it will be sent back to you. You will receive a follow-up e-mail informing you that your exchange was rejected and the reason for the rejection. No exceptions will be accepted.