Once the order is placed the shipping address cannot be changed. Signature is required upon delivery of all packages. Please remain up to date with your tracking updates and arrange for someone to be available to sign for your package. If UPS attempted delivery and you are not available, please report to your local UPS office immediately to claim your package before it is returned to us. If the package is returned to us, you will be responsible for the redelivery cost. Please note that KRISTINA JONELLE ships all international packages "Delivery Duties Unpaid." This means that all customs, duties, taxes, and brokerage fees are not charged by Kristina Jonelle and are the customer's responsibility at the time of delivery.
KRISTINA JONELLE is not responsible for any possible taxes and duties. If the customer fails to pay these fees and the package is returned to KRISTINA JONELLE, we will hold your package until you pay the redelivery fee. KRISTINA JONELLE is not responsible for any delivery delays caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).
Please be aware that all orders are processed in 48 business hours (NOT including weekends, sales, holidays).
Shipping costs are to be covered solely by the customer. These are calculated by the website depending on the order's weight and size using UPS current rates. These rates are subject to change and may change annually if their pricing changes.
Once your order is shipped from our Miami Headquarter, you will receive an e-mail notifying you of shipment, including your tracking number. Please keep in mind a signature is required for delivery if you haven't received it. Please contact us at our live chat if you have issues with your receiving e-mails.
LOST OR STOLEN
If your package has been confirmed via UPS as delivered and you did not receive it, you must file a claim with USPS as we are not responsible for LOST or STOLEN packages. Once you file a claim with UPS, the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address. It is mandatory to do SIGNATURE REQUIRED for this reason. If you decide to file a claim, your tracking number is automatically uploaded, stating that your package was indeed delivered. The only time we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that state DELIVERED in mailbox/porch/reception, etc.